City Clerks Office - Responsive!

On June 20th or 21st I went on line to and ordered my 2007-08 city vehicle sticker. The receipt generated said I should expect my sticker in 14 days and if I didn't receive it I should email the city clerks office. Well, I waited past the 14 day mark. There was the July 4th holiday and what not. Plus, you know, it is the post office in Chicago.

Still, as of July 15th, the end of the moratorium period for the old sticker, I had still not received my sticker. So I emailed the City Clerk's office. Late in the afternoon they responded and said they had created a temporary sticker. It would be good for 30 days. I could either come to City Hall to pick it up or they could mail it to me. This mail thing isn't working so well and since I work downtown anyway I went to pick it up. They had it waiting for me. All I had to do is show my driver's license.

As of today, I still haven't received my permenant sticker. So I emailed the City Clerk back and asked if the sticker could be declared lost in the mail and have a new sticker issued. Within minutes they responded, yes. I could get a new sticker, free of charge. They warned that they would only issue one free replacement sticker. This obviously is to prevent fraud. Again, I could pick it up or have it mailed to me. Again, I decided to pick it up. I emailed them back to ask if the sticker would be available at 12:30PM. Again, a minute later they responded, "Yes."

Nearly everyone has a "horror story" of dealing with government. Things don't get done. The wait in line is intollerable. The employees don't care and are unresponsive. I could relate some of those stories myself. But I must give praise to the Chicago City Clerks office in this case. They were responsive and they were helpful.

Thanks!